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Board Meeting - December 12, 2006
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Meeting Summary - Employee Suggestion Board
December 12, 2006
2:15 pm - 3:30 pm

Investment Board, 121 E. Wilson St., Madison, WI

 

PRESENT:

Board Members: Sandy Drew, Chair; Gene Dalhoff, Member; David Vriezen, Member
OSER Staff: Robert Toomey, Statewide Program Coordinator

 

NEW SUGGESTIONS:

 

The Board reviewed and decided on the following regular employee suggestions:

 

ESP Number

Name & Agency

Suggestion Description & Benefits

Board Decision

FY07-01

Mark Byrd, DNR

The nature of Customer Service and Licensing (CS&L) requires a computer at each service center’s counter to assist external customers visiting the service center. Also, each customer service representative must have a working computer at their work station where they complete their daily work.  CS&L does not have budget to assign 2 computers to each staff person plus the yearly maintenance fees. Use KVM console converters and Cat5 KVM extenders at the reception counter at the West Central Region La Crosse service center. This tool provides remote access which allows someone to extend his or her keyboard, monitor and mouse up to 500 feet away from a computer. This method is now being used at several front desks statewide. It is very cost-effective, saving the cost of a computer and maintenance fees. Savings: $12,387.20 per year.

Certificate and Cash Award of $371.62

FY07-02

Sandra Green, DNR

Create awards to recognize staff efforts, and present at annual statewide meeting.

Certificate

FY07-03

West Central Customer Service Team, DNR

Create a test record that DNR staff can use to test our online system, as well as walk customers through their transactions, without actually generating licenses.

Certificate

FY07-04

West Central Customer Service Team, DNR

Grant edit capability in the boat, snowmobile, and ATV processing system to all staff who are trained, regardless of their office location.

Certificate

FY07-05

Jean Berens, DNR

Instruct working bank’s lockbox area to count applications (not checks) when setting up batches.

Certificate

FY07-06

Joan Rockwell, DNR

Develop a Disabled Permit Manual for staff to help provide answers to commonly-asked questions, give guidance and examples, resulting in better service to our customers.

Certificate

FY07-07

Licensing & Information Section, DNR

Require that all areas review their phone systems, menu items, voicemail recordings, and other greeting messages. These should be reviewed to make sure that they make sense to our customers and provide an “out” so the customer can speak to someone or leave a message to be called back if their option is not easily understood or provided.

Certificate

FY07-08

Kellie Hedlund, DNR

Revise our internal (intranet) web site pertaining to disabled permits to include procedures on how to issue a permit, including qualifications needed, privileges of each permit holder, letters to use to reply to applications, and frequently asked questions and answers.

Certificate

FY07-09

Jean Berens, DNR

Change the template to better distinguish a disabled permit from a hunting/fishing license.

Certificate

FY07-10

Kellie Hedlund, DNR

On the DNR web site, notate which registration stations have buck authorization stickers so hunters can obtain this information reducing the number of contacts we receive.

Certificate

FY07-11

Licensing & Information Section, DNR

Include service center hours on our web pages and include an automated staff directory for internal staff to use to direct customer contacts.

Certificate

FY07-12

Sherry Van Haren, DNR

Establish with specific guidelines to follow for evaluating the Class B disabled permit application.  Since there are specific guidelines for the other disabled permit applications, there should be specific guidelines for all disabled permit applications.

Certificate

FY07-13

Sandy Chancellor, DNR

Develop and distribute a policy on collector stamps that includes recording, tracking and remitting funds for these items.

Certificate

FY07-14

Mike Lawler, DNR

Create a searchable database for registration stations and validation stations.

Certificate

FY07-15

Amanda Prange, DNR

When mailings are sent to license agents, do not send these to the DNR Service Centers. For the DNR Service Centers use e-mail and/or inter-d mail to share these materials. Savings: $557 per year.

Certificate and Cash Award of $50.00

FY07-16

Kellie Hedlund, DNR

Include the expiration date for disabled permits in the WOLF database for the purpose of issuing a duplicate.

Certificate

FY07-17

Mary Singsime, DNR

Change the system that issues the hunting applications so customers are not able to buy applications more than once for a given species.

Certificate

FY07-18

Deb Burgau, DNR

Revise agent literature relating to ATV trail passes so agents do not mistakenly issue these temporary passes to our residents who must register their ATVs instead.

Certificate

FY07-19

Melissa Mlsna, DOT

Do not purchase new Dictaphone equipment as the new phone system has recording capabilities and Dictaphone equipment is no longer needed. Savings: $3,500 per year.

Certificate and Cash Award of $105.00

FY07-20

Nancy Watson, DOT

Update the DMV web site to explain that all documents must be original and not photocopies.

Certificate

FY07-21

Caroline Rabehl, DOT

Revise the substitute renewal notice (MV3691) to include an area for post office box.

Certificate

 

OTHER BUSINESS:

Board Chair Sandy Drew reported that she is continuing to look into alternative funding scenarios for suggestion awards. She will touch base with OSER’s budget officer as well as the DOA Budget Office and report back at a future board meeting.

 

NEXT MEETING:

Final date and time to be determined and announced in advance.

 


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Last Modified:  5/9/2007 10:50:25 AM
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